In this privacy statement you will find our data, you can read what personal data is, what is meant by processing personal data, for what purposes we process your personal data, what your rights are, what we do to ensure that your personal data is processed securely and how long your personal data is kept. This privacy statement applies when you visit our website, place an order or enter into an agreement with us.

Our data

Address details

Arctic Blue Omega B.V.
Prinses Irenelaan 200
3554 HH Utrecht

Contact details

Phone number: 030-2447097
Chamber of Commerce number: 62567128
https://www.arctic-blue.com/
info@arctic-blue.com

Personal data

Personal data is any data that provides information about you that identifies you directly or indirectly.

Processing personal data
By processing personal data we mean: collecting, recording, organizing, storing, updating, modifying, retrieving, consulting, using, providing by means of transmission, dissemination or any other form of making available, bringing together, linking, as well as blocking, erasing or destroying your personal data.

Purposes

We process your personal data for various purposes: So that we can contact you (e.g. if you have a question or a complaint), for the ordering process, for preparing offers and agreements, so that we can inform you of changes to our services or products, so that we can deliver our products or services to you. In this way we can fulfill our obligations from the agreement to be made or entered into with you.

We also process your personal data to send newsletters, general or targeted offers, or the request to participate in a customer survey if you have consented. Your personal data are also processed so that you can create and manage an account on our website and post reviews. Finally, we process your data in order to prevent fraud. All of the above is based on our legitimate interest to process your personal data. Arctic Blue uses third parties to process your personal data. They will only process your personal data on behalf of Arctic Blue and not for their own purposes. In order to take care of your personal data we enter into a processing agreement with these companies.

We also process your data with the use of cookies when you use our website. For more information about these cookies, please see our Cookie Policy. We additionally process your personal data to fulfill legal obligations. We only process personal data that is necessary for these purposes. We never sell your personal data to third parties. We do not compile profiles of you or make automated decisions that could significantly affect you.

The provision of your personal data is a necessary condition for entering into a contract with us. You are not obliged to provide your personal data, but if you choose to do so, we will not be able to deliver the products or services you ordered or contact you. The conclusion of an agreement with us is then not possible.

Personal data we process

To carry out the purposes, we process the following personal data:

• First and last name
• Address details
• Phone number
• Email address

Retention of personal data

We keep your personal data no longer than strictly necessary for the fulfillment of the purposes. If legal retention requirements apply, personal data will not be kept longer than legally required.

We do not keep the data kept for the purpose of fulfilling our obligations based on the agreement to be concluded or to be concluded for longer than necessary.

The data kept for sending newsletters, general or targeted offers or the request to participate in a customer survey will be kept until you withdraw your consent.

The data for your account will be kept until it is deleted. The same goes for posting a review.

We do not keep the data we keep for the purpose of preventing fraud any longer than necessary.

Finally, we retain some of your data in order to comply with our tax legal retention obligation of 7 years after the creation of that data.

Your privacy rights

Would you like to know what personal data we have processed? Please send an e-mail to info@arctic-blue.com with a request to inspect your data. You will receive a response to your request within four weeks.

Are your personal data incorrect, incomplete, irrelevant to the purposes for which they have been processed or otherwise in violation of the General Data Protection Regulation (AVG) or other legislation? If so, you have the right to have your personal data corrected. Correction means improvement, addition, deletion or blocking of your personal data. You also have (under circumstances) the right to have less data processed, the right to withdraw consent you have given and the right to data portability. Send your request to info@arctic-blue.com or contact us by telephone at: 030-2447097. You will receive a response to your request within four weeks. We would also like to point out the possibility of submitting a complaint to the Personal Data Authority.

Safety

Personal data is personal and must remain personal. We find it just as important as you that your personal data does not end up on the street or is processed unlawfully. Therefore, we apply all possible technical and organizational measures to process your personal data securely.

The online payment options and various forms are secured. The entire website is protected with SSL, which means that your data is sent encrypted and it is impossible for third parties to see your (banking) data. You can check the security by clicking on the lock icon in the address bar on every page of the website. The screen that appears will indicate whether the connection is secure.