FAQs

Unfortunately, sometimes the delivery driver's schedule may be delayed and you may receive your order later. If we know it won't work out, we will let you know as soon as possible via email.

If you are not at home, we will deliver the parcel to your neighbors or to a PostNL Parcel Point. In the latter case, you can pick up the parcel the next day. You will then receive a bill in your mailbox of the location of the PostNL Parcel Point in question.

Didn't receive a bill or email? If so, please contact us.

If you are not happy with a product within 60 days? Please contact us.

You will get a full refund even if the product has already been used.

You will then receive a free shipping label from us that you use to return the products.

We will then examine the returned product.

We stand fully behind our products. We know that our products are of exceptionally high quality.

Omega-3 fatty acids obtained from poor quality fish or algae gives a fishy aftertaste or foul (on) burps.

Ours doesn't. We know that 100% for sure.

Freshness with fish oil means slightly different from bread but is similar.

Freshness, in addition to purity, is at least as important for an oil. This is because it reflects the condition of the delicate Omega-3 fatty acids. And it must be good, because a rancid (oxidized) oil is not exactly healthy for you.

Freshness of an oil can be determined by smelling or tasting it. A fresh oil will never "burp up," burping with fishy odor. You can also measure freshness very precisely in a laboratory and then express it in a number.

In our profession, this number is called the oxidation value, sometimes called the Totox value. It stands for Total Oxidation Value.

Our Norwegian partner and ourselves measure them regularly. Read the whole (long) story here.

After the minimum number of deliveries per subscription type, you can easily cancel your subscription.

Example: The monthly subscription is cancellable monthly.

The quarterly subscription is cancelable quarterly and the annual subscription is cancelable monthly after the first year.

Your subscription will automatically renew for 1 subscription period each time if you do not cancel it.

So if you want to continue receiving our products, you don't have to do anything else.

Click here to manage your subscription.

Ordered before 11:45 p.m., is delivered tomorrow.

We will deliver your order to PostNL as soon as possible.

Did you just change your mind? Very recognizable. Canceling your order can be done in two ways.

1. By contacting us by mail or phone. Then we will arrange it manually for you.
2. Through your account if you have an account. In My Arctic Blue, you can see all your orders and also cancel them.

Did you pay directly with iDEAL? In most cases you will see the order directly under your orders. Sometimes it takes a while before you see it.

Please also check your e-mail. Once an order is successfully received by us, our system automatically sends an order confirmation.

So you can check it by logging into your account and looking up your new order or checking your email or through your email.

If after both ways you still don't know if your order was successful? Please contact us as soon as possible and we will help you further.

Of course, convenient. In just a few clicks, your delivery address is changed.

Step 1: shopping basket
Place the products you want to order in your shopping cart

Step 2: change delivery address
While ordering, you can check a square that says, "Shipping to a different address?"

Once you check the box, you get the option to enter the address where you want the order delivered. Nice if you want to give a product as a gift.

Orders above €30,- we deliver for free. If you order something under €30,- we ask you to pay €2,- delivery fee.

At Arctic Blue, quality and service are paramount. We want you to be satisfied with every product you receive. Still, is something not quite to your satisfaction? No worries - we are happy to resolve it for you quickly and smoothly.

You can easily register your return using this link.

Ordered before 11:45 pm is delivered tomorrow. We will do everything possible to deliver your order to PostNL as soon as possible. We also deliver on Saturdays.

Sunday and Monday are not, weekend orders are shipped Monday and received Tuesday.

Orders above €30,- we deliver for free. If you order something under €30,- we ask you to pay €2,- delivery fee.

Once your order is in the mail, you will receive a Track & Trace email from us. The e-mail allows you to see in real time where your order is and how long it will take.

You can also paste your tracking code (is in that Track & Trace email) into the PostNL App and check where your order is.

No, we deliver our orders to you at the address of your choice. We have no physical stores and pickup at our warehouse is not possible.

Yes indeed, to take full advantage of all the omega-3 benefits, it is wise to take/swallow omega-3 daily.

The first delivery takes place immediately after the first order.

This is also the effective date of the subscription.

The next delivery will be according to your chosen subscription type.

If you are not happy with a product within 60 days? Please contact us.

You will get a full refund even if the product has already been used, we will cancel your chosen subscription immediately.

You will then receive a free shipping label from us that you use to return the products.

We will then examine the returned product.

We stand fully behind our products. We know that our products are of exceptionally high quality.

Omega-3 fatty acids obtained from inferior or old quality fish or algae gives a fishy aftertaste or foul (on) burps.

Ours doesn't. We know that 100% for sure.

Yes, we will send you an email 7 days before the next delivery.

Yes, that is definitely possible. You can specify during ordering how many times you want a subscription. The quantity you choose will be delivered at each delivery time.